13 In which type of organization is team building likely to be most difficult?
A Functional
B Projectized
C Matrixed
D Project expediter
E Project coordinator
ans:C
14 Management of a certain building was receiving complaints about slow elevator service. The solution adopted was to add mirrors in the lobbies to reduce boredom while passengers waited. This is an example of _____ .
A Kepner-Tregoe method
B Potential problem analysis
C Decision analysis
D Creative problem solving
E None of the above 来源：www.examda.com
ans:D
15 Listening involves more than hearing sounds. The good listener
A Repeats some of the things said
B Finishes the speaker's sentences
C Writes everything down
D Nods his head frequently 
ans:A
16 In general, the best long-lasting approach to settling project conflict is the _____ approach .
A Problem solving
B Compromise
C Withdrawal
D Smoothing
E Forcing
ans:A
17 The positive value of conflict is underestimated. Properly managed, conflict is a valuable tool, particularly when
A A diversion is needed
B Conflictive situations are in their early stages and emotional involvement is low
C Conflictive situations are in their late stages and emotional involvement is high
D Conflict may cause a loss of status or position power
ans:B
18 There are hard causes of conflict (e.g. conflicting schedules) and soft causes. Soft causes are as important as hard causes. Soft causes include diversity of disciplinary expertise, _____, and the project manager's power of reward and punishment.
A Performance tradeoffs
B Ambiguity of roles
C Administrative procedures
D Determining earned value www.Ｅxamda.CoM
ans:B
19 When planning, organizing, coordinating, and controlling a project an important human resources skill or ability would be
A Building multi-disciplinary teams
B Managing conflict
C Communicating orally and in writing with all levels of personnel
D Involving senior management
E All are important
ans:E
20 The core function of the project manager is
A Systems design
B Client interfacing
C Quality assurance
D integration
ans:D

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