13 A scientist is informing techs. about a new product which is starting and the type of work that the lab techs. will be expected to do. The barriers which could hinder the lab techs. ability to filter the information include all of the following except:
A language and semantics
B culture and ethics
C intelligence and knowledge base
D reputation, authority, organizational status and position
E relative location of the lab to the scientist's office
ans:E
14 A project manager can exchange information with the project team using which media?
A tactile
B audio
C olfactory
D visual 我考网(www．Examda。com)
E All of the above.
ans:E
15 Things that distort, distract, or muddle the communication process are called:
A noise
B selective filtering
C selective perception
D medium problems
E All of the above.
ans:A
16 Project managers must know:
A What kind of message to send
B to whom to send the message
C how to translate the message into a language that everyone can understand
D All of the above
E A and B only
ans:D
17 Communication management is best described as conducting or supervising
A the way we listen
B the way we speak
C the way we feel
D the exchange of information
E perfect documentation activities
ans:D
18 To determine whether or not the employee correctly understands the message, the project manager needs to:
A reduce the filtering
B eliminate barriers
C obtain feedback
D use more than one medium
E use all of the above.
ans:C
19 Surveys have shown that the primary skill needed to be a project manager is communication skill. The typical project manager spends approximately ______percent of his or her time communicating.
A 40-50
B 50-60
C 60-75 来源：考试大
D 75-90
E 90-95
ans:D
20 You are giving your team instructions on how to perform a new test which is different from the way that the team had performed it previously. The best way to verify that the learn understands what you want is to:
A obtain feedback
B analyze the team's perceptions barriers
C uses gestures in presenting the instructions
D analyze the team's decoding skills
E analyze the team's encoding skills
ans:A

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