1 The receiver filters messages based on all but the following:
A Language
B Distance
C Culture
D Knowledge 来源：考试大
E Authority/Reputation
ans:B
2 A communicator can present information using the following media except:
A Visual
B Audio
C Tactile
D Performal
E Both A and B
ans:D
3 Three types of written media used in organizations are _____, _____, and ______.
A manual, letters, guidelines
B individually-oriented, legally-oriented, organizationally oriented
C guidelines, forms, procedures
D letters, guidelines, brochures
E letters, contracts, policies.
ans:D
4 Using visual aids during management/customer presentations will:
A hold the interest of the audience
B strengthen the learning process by adding a visual dimension to the auditory dimension
C stay in view longer, thus bringing back listeners who may have strayed
D All of the above.
E A and B only
ans:D
5 "Paraphrasing" is most closely associated with which part of the communication process?
A encoding
B decoding
C barriers 我考网(www．Examda。com)
D feedback
E None of the above.
ans:D
6 If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume:
A the message was understood
B the message was not understood
C the subordinate discarded the information
D the information was not appropriate
E None of the above.
ans:E
7 Communication always makes use of.
A symbols
B words
C language
D gestures
E All of the above.
ans:E
8 The swiftest and most effective communications take place among people with
A common points of view
B dissimilar interests
C advanced degrees
D the ability to reduce perception barriers
E good encoding skills
ans:A
9 Techniques that can improve communication include:
A establishing a single, one-way communications channel
B avoiding face-to-face communication
C using redundancy (i.e. saying it two different ways) whenever possible
D disregarding the sensitivity of your receiver
E All of the above.
ans:C
10 It is a generally acceptable practice that if one of your clients makes an informal request of you, then you should respond:
A formally in writing
B with a memo
C informally 来源：考试大
D nonverbally
E All of the above
ans:C
11 Formal written communication is mandated for which of the following?
A scope changes not part of the original project
B taking exception to a specification
C procurement of raw materials
D All of the above.
E A and B only
ans:D
12 Which of the following communication media is least accepted by organizations?
A tactile
B audio
C extrasensory
D visual
E olfactory
ans:C

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