1. In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. Lf nonverbal cues and the spoken message are incongruous, the flow of communication is hindered. Nonverbal communication can involve the use of---
Physical attributes
Aesthetic attributes
Signs
Symbols
All the above

在面对面交流中,信息同时以语言和非语言的形式传递.若非语言暗示与所说的信息不相符,交流发生障碍.非语言沟通包括运用___
形体特征
美学特征
标记
符号
以上全部

2. Which of the following tools or techniques are used in the information distribution process?
Communication management plan, project plan, and information distribution system
Information distribution system, information retrieval system, and performance reports
Communication skills, information retrieval system, and information distribution system
Communication skills, work results, and status reports
Performance reviews, performance reports, and project plan

以下哪种工具或技术被运用于信息发布过程?
沟通管理计划，项目计划和信息发布系统
信息发送系统,信息挽救系统和执行情况报告
沟通技巧，信息挽救系统和信息发送系统
沟通技巧，工作结果和状态报告
执行情况评审，执行情况报告和项目计划.

3. In dealing with the customer, the project manager should----
Disclose information only at regular intervals to maintain consistency
Strive to develop a friendly, honest, and open relationship
Be honest to the extent that the project organization is protected from litigation
Try to maximize profits by encouraging scope creep
Do whatever it takes to satisfy the customer and win additional business

对待客户项目经理应该___
有规律的透露信息以维持连续性.
努力营造友善的,诚实的,开放的关系.
诚信,使项目组织免于被诉讼
鼓励范围扩展以赢得最大利润.
尽可能满足客户需求以赢取更多的生意.

4. When communicating with a people-oriented person, a project manager should---
Stress the uniqueness of the idea or topic at hand
Stress the relationships between his or her proposals and the people concerned
Be precise about the value of the ideas to overall organizational goals
Focus on personnel performance issues first
Describe the ideas using anecdotal evidence to support recommendations

当与一个个人导向的人交流时,项目经理应该__
强调手头话题或想法的独特性
强调他或她的建议和人们关注点之间的关系
B表达想法的价值对整体组织目标的精确.
首先注重于个人执行成绩的发布
描述用轶话的证据支持其建议的想法.

5. The communication process consists of the following components except---
Communicator
Message
Function
Recipient
Medium

沟通过程不包括以下部分
交流者
信息
功能
接收者
媒体

6. The process of conferring with others to come to terms or reach an agreement is called—
Win-win
Getting to yes
Negotiation
Arbitration
Confrontation

与他人协商达成条款或协议称为___
双赢
获得同意
谈判
仲裁
面对面,对质

7. What method is used by the project owner/sponsor to give authority to the project manager?
Approve project funding
Communicate the project purpose and value to business management
Develop and distribute the project charter
Commit specific resources from the business community

项目出资方通过那种方式授权给项目经理?
批示项目基金
与公司商业管理层沟通项目目标和价值
制定并发布项目章程
接受使用商务团体的特定的资源