If you are working in a large department,answer the call (1) giving the name of your unit (2) .That could save a lot of misunderstanding and (3) .For example."Chine Travel Service.Good morning."Or "Good afternoon.China World Hotel."If you want to ask for information, work out the question beforehand.Have them ready before.

Answer the call promptly.Be natural and keep the conversation(4) a friendly but business-like basis.Remember, nervousness may (5) to misunderstanding and loss of good will!

Section B: Reading Comprehension: Choose the best answer (2 marks each question,14 marks altogether)阅读理解，请选择最正确的答案（每题2分，共14分）

Computers

Before the widespread use of computers,managers could not make full use of large amounts of valuable information about a company's activities.The information either reached managers too late or was too expensive to be used.Today, managers are facing a wide range of data processing and information instruments.In place of a few financial controls, managers can draw on computer-based information systems to control activities in every area of their company.On any kinds of performance measure,the information provided by these system helps managers compare standard with actual results, find out problems,and take corrective action before it too late to make changes.

The introduction of computerized information systems has sharply changed management control in many companies. Even a neighborhood shopkeeper may now use computer to control sales, billing, and other activities.In large companies, electronic data processing systems monitor entire projects and sets of operations.

Now, there are about 24 million microcomputers in use in the United States---one for every 10-citizen. It is estimated that by 1996, 61 percent of American managers will be using some sort of electronic workstation. In order for managers to be sure that the computer-based information they are receiving is accurate, they need to understand how computers work.However, in most cases they do not need to learn how to program computer. Rather, managers should understand how computerized information systems work; how they are developed; their limitations and cost; and the manner in which information systems may be used. Such an understanding is not difficult to achieve.

One research found that business firms were more successful in teaching basic information about computers to business graduates than they were in teaching business subject to computer science graduates.

Questions

1.Equipped with computers, managers today operate their firms with higher efficiency and less cost than they used to be.

(A) Right

(B) Wrong

(C) Not mentioned

2.Today, conventional financial controls are still exercised in some minor areas such as billing and vocational training.

(A) Right

(B) Wrong

(C) Not mentioned

3.It is unnecessary for a neighborhood baker to use a computer in his shop.

(A) Right

(B) Wrong

(C) Not mentioned

4.At present about 10 percent of American citizens possess a microcomputer.

(A) Right

(B) Wrong

(C) Not mentioned

5.One night that managers do not have to understand is how computers work.

(A) Right

(B) Wrong

(C) Not mentioned

6.In some cases managers have to learn how to write programs so as to work out computerized information systems that suit their own companies best.

(A) Right

(B) Wrong

(C) Not mentioned

7.Computerized firms would rather employ business graduates than computer science graduates because it's easier to train the former into qualified employees.

(A) Right

(B) Wrong

(C) Not mentioned

三．Writing

Directions:Read the test and fill in the form.(12marks)写作（阅读下面的文章，并填

写下表，共12分。）

Meeting Notice

Meeting Notice

四．Translation Test. (4 marks each question,6 questions, 24 marks altogether).Please

translate sentences 1,2 and 3 into Chinese and translate sentences 4,5 and 6 into

English.(翻译：每题4分，共6道题，共计24分，请将1、2、3翻译成中文，

4、5、6翻译成英文)

1. At first, the secretary should prepare a detailed itinerary and consult the boss about it.

The itinerary must include as much as information as possible, say, telephone numbers

Of hotels, appointments, meetings,places,etc.

2. The secretary should be always aware of the different times when she puts these items

of information into the itinerary. If the boss is traveling for business, the secretary should

collect all the documents needed both personal and business.

3. Secretary may prepare a suppply of office stationery so that the boss can write letters,

Reports,etc., during his travel. Furthermore, she would make sure the weather conditions

in the area in which the boss is traveling.

4. 在老板动身之前，她应该安排时间和他讨论一些重大的事情，向他请示。

5. 如果老板是出国旅行，有时秘书也需要为他准备一些外汇和旅行支票。

6. 我们把这些卷宗放在这个办公室里，以便马克先生能随时可以使用。