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　　Transcript
　　(Sequence of cross-fades as the listener is taken around the office)
　　Anna: "Look forward to hearing from you soon. Kind regards, Anna."
　　Denise: (on the phone) ...And Margery said: ’I don’t think I’ve ever seen a vegetable quite that size before...’
　　Paul: Where’s that hole-punch?
　　Narrator: Ahhh, Tip Top 贸易公司今天的工作还是在按部就班的进行着。
　　Tom: Oh for goodness sake! What a disaster! I can’t believe it!
　　Narrator: 不过这儿怎么有一位看起来有些郁闷呢？
　　Tom: Arrgh!
　　Narrator: Anna, 体现你助人为乐的机会来了，this is the moment to show that you are willing to help.
　　Anna: Yes!
　　Narrator: 有好几个短语你都可以用，像我能帮忙做点什么吗？Is there anything I can do?让我帮帮你！Let me help.或者可以用相口语化的表达，比如说can I give you a hand？或者give me a shout if you need anything! Ok?
　　Anna: Right.
　　Narrator: 快去吧！
　　Anna: Are you okay Tom?
　　Tom: (grumpily) No.
　　Anna: Is there anything I can do?
　　Tom: (grumpily) No.
　　Anna: Oh. What’s wrong?
　　Tom: Everything.
　　Anna: I see. Can I give you a hand?
　　Tom: My computer has crashed. I’ve lost my phone. And there’s a big, BIG problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can’t do them both at once!
　　Anna: Let me help.
　　Tom: Thanks Anna, but these are big, BIG clients. They need someone of experience.
　　Anna: Well, give me a shout if you need anything.
　　Tom: I can handle this, alright?
　　Narrator: ’I can handle this’...哎呀，这个傻瓜。不过Anna, 你该说的话都说了，非常好。我想过会儿他肯定会改主意的。
　　Denise: (in the background) Oh, I know, and the purple ones are so much more powerful...
　　Tom: Anna? Could you help me?
　　Narrator: Ha！你看，我说对了吧。
　　Tom: They’ve both arrived at once! Oh god! I’ll deal with Mrs Kumquat...
　　Anna: Okay.
　　Tom: You talk to Mr Lime, he’s from a company called Citrus Ventures. They own hundreds of juice bars.
　　Denise: Are you sure that’s a good idea Tom?
　　Tom: I don’t have much choice, do I?
　　Denise: Well I could-
　　Tom: Just keep him occupied Anna, tell him how great he is... no, no, tell him how great I am. And find out what he wants. If it’s about the- no, never mind, just be nice.
　　Anna: Understood.
　　Tom: Mr Lime! Are you well?
　　Mr Lime: (restraining his anger) Yes, but I’m actually rather angry too.
　　Tom: Well, let me introduce you to Anna!
　　Anna: Mr Lime, it’s a pleasure to meet you! Let me help with your coat.
　　Mr Lime: Oh er... Thank you.
　　Anna: Can I give you a hand with your scarf too, Mr Lime?
　　Mr Lime: Oh... Thanks.
　　Anna: Now, please come this way and you can tell me what’s wrong.
　　Narrator: 太棒了！还好你伸出了援助之手，又使用了恰当的短语表达。让我们再听一词：
　　Is there anything I can do?
　　Let me help.
　　Can I give you a hand?
　　Give me a shout if you need anything.
　　Narrator: 但是Mr Lime 看起来很生气。到底是怎么回事儿？Anna 能解决这个问题吗？希望可别砸锅了！下期节目我们再继续。