投诉信
写作“三步曲”：自我介绍，交代投诉内容，表明本信的目的和要求→说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理→表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
◆常用句式：
1、I venture to write a letter to you about…
恕我冒昧，我写信是想告诉你……
2、One annoying aspect of your service is…
你们服务中不尽人意的地方是……
3、I am writing this letter to tell you how disappointed I have been with the after-sale service at your shop.
我写信是想告诉贵店，我对你们的售后服务非常失望。
4、I would like to draw your attention to the problem…
希望引起贵方对……问题的注意。
5、I am writing to inform you that I find…unsatisfactory/I am dissatisfied with your…
我写信是为了告诉你我非常不满意……
6、I trust you will take my complaints seriously and…
相信贵方会认真对待我的投诉，并且……
7、I hope you will give due attention to this matter.
希望贵方能对此事给予足够重视。
8、I would be very grateful of you could look into the matter as soon as possible. And I am looking forward to an early reply.
如果贵方能尽快调查此事，我将万分感激。望早日做出答复。
9、I am not blaming anyone, but…
我不是指责某个人，但是……
10、I am sure this is a rare problem.
我相信这类问题不会经常发生。
