1 The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participants?
A improving the performance of the company
B self-improvement
C financial incentives
D recognition among co-workers
E strengthening of relationships between co-workers
ans:A
2 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?
A In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E A and D 来源：考试大
ans:B
3 A process characteristic has a true mean of 150 and a true standard deviation of 20. A sample of 25 items is taken from this process. The standard error of the estimate is:
A 0.2
B 0.8
C 4
D 5
E 7.5
ans:C
4 Quality attributes
A are used to determine how effectively the organization accomplishes its goals
B can be objective or subjective in nature
C are specific quality characteristics for which a product is designed, built, and tested.
D A and B.
E B and C
ans:E
5 A proven effective means to insure quality conformance is to:
A delegate accountability to subordinates
B revise quality specifications to match quality measurements
C train workers in proper quality methods
D inspect quality into the product 来源：www.examda.com
E make quality a higher priority than cost or schedule
ans:C
6 What is the relative priority of project Cost, Schedule and Quality?
A 1)Cost - 2)Schedule - 3)Quality
B 1)Quality - 2)Schedule - 3)Cost
C 1)Quality - 2)Cost - 3)Schedule
D 1)Schedule - 2)Quality - 3)Cost
E All are of equal priority
ans:E
7 The quality objectives are approved in the conceptual stage of the project by the:
A Project Engineer
B Project Manager
C Functional Manager
D Quality Assurance Manager
E Project Owner
ans:E
8 Of the following, who has the ultimate responsibility for meeting project quality objectives?
A Project Engineer
B Project Manager
C Functional Manager
D Quality Assurance Manager
E Project Owner 来源：www.examda.com
ans:B
9 Utility Theory:
A considers the risk propensity of the decision makers.
B is based on proven statistical methods.
C deals with the usefulness of the end product.
D is a key element of ISO 9000
E B and C
ans:A
10 The Risk of NOT meeting project quality objectives:
A can be minimized through continuous monitoring.
B considered a long term risk.
C will be reflected in the "in-service" life of the product or service.
D B and C
E All of the above.
ans:E
11 The "zero defect" concept was proposed by:
A Deming
B Juran
C Crosby
D Tagushi
E A and D only
ans:C
12 The use of quality circles:
A has proven ineffective in both Japan and the U.S.
B is particularly effective in overcoming labor/management conflicts.
C provides a quick fix for most quality problems.
D allows workers the opportunity to generate solutions for chronic quality problems.
E A and B only
ans:D