1. Why did the author shut down her computer abruptly?
　　[ A ] She had saved what she had written.
　　[ B ] She couldn’ t move the cursor.
　　[ C ] The computer refused to work.
　　[ D ] The computer offered to repair itself.
　　2. Which of the following is the author’s opinion about the woman at the Global Support Centre?
　　[ A ] She sounded helpful and knowledgeable.
　　[ B ] She was there to make callers frustrated.
　　[ C ] She was able to solve her computer problem.
　　[ D ] She was quick to pass her along to a technician.
　　3. According to the passage, the solution offered by the technician was __
　　[ A ] effective
　　[ B ] economical
　　[ C ] unpractical
　　[ D ] unacceptable
　　4. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that
　　[ A ] the technician’s proposal would make things even worse
　　[ B ] the technician’ s proposal could eventually solve the problem
　　[ C ] files stored on her computer were like a safe
　　[ D 1 erasing the entire system was like curing a headache
　　5. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT
　　[ A ] efficiency
　　[ B ] location
　　[ C ] Setup CDs
　　[ D ] attitude