常见的题型有：
Ｉ.　Give brief answers to the following questions
即简答题。题目紧扣教材，涉及文秘工作基本的理论知识和文秘工作中的常见问题。考察点多来自课本的第一部分：Pre-reading Questions。
例如： What’s the Electronic Mail?
参考:
Electronic mail is a form of message transmission by which you produce any written message: letters, reports, graphics etc. , on a computer or word processor and send them at any time, usually over telephone lines to a computer “Mailbox”, or “File” in another computer terminal anywhere in the world. 有时考核的内容是一个问题的某一个方面。
例如：What are the good telephone manners?
考察什么是良好的电话礼仪。就可以将题目拆分为“What are the good telephone manners when making a phone call?”
参考: A good secretary should
(1) Be sure of the correct code and number before dialing.
(2) After dialing the number, wait until the call is connected.
(3) If you make a mistake while dialing, replace the receiver for a short while and then start dialing again.
(4) When the person answers, say who you are and to whom you wish to speak and their extension number, if you know it.
(5) If you are connected to a wrong number, remember to apologize for it.
(6) A phone call should also be planned. Prepare the call before dialing the number.
也有些题目的回答并非一定拘泥于教材。学生可以自己发挥，表达自己的见解。
例如：What makes a good PA or secretary?
参考:
A good secretary is required to have good educational background, professional secretarial training, capability of speaking several languages, communication skills, sense of responsibility, and pleasant manners, etc.
练习：
1. As a secretary, how to create a favorable impression of the organization on the visitors?
2. What is a filing system?
3.If your boss is traveling abroad for business, what will a secretary do in preparing arrangements?
4. What are good telephone manners when answering the telephone?
5. What are good telephone manners when making a telephone call abroad?
6. What are good telephone manners when making the telephone in business?
7. What should a secretary do in order to establish a positive telephone image?
8. What should a secretary do in arranging appointments?
9. How to receive a visitor with an appointment or without an appointment?
10.How to prepare a conference before the meeting?
11. How to prepare a conference during the meeting?
12. How to prepare a conference after the meeting?
13. What is an agenda?
14. What are the items and their order in most agendas?
15. What are the most popular formats for business letters?

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