Dear Sir or Madam,
I am writing to express my disappointment regarding the electronic dictionary that I bought from your on-line store last week, with the invoice number of ED53407.
I have to complain about the poor quality of the dictionary. For one thing, the dictionary often automatically turns off at the very moment I am eager to see the word explanations. For another, it seems loose in the conjunction part. The screen part can not be properly settled .
Since the problem are unaccepted to me, I would like to get a refund or a new one. Looking forward to your prompt reply.
Yours sincerely,
Zhang Wei
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