11. In air cargo transportation, _____ are rates which are applicable to any type of commodity, without the restriction of hazardous consignment size. (A)
A. general cargo rates 
B. class rates
C. bulk unitization rates 
D. specific commodity rates
12. When a shipper can not be charged less than the appropriate rate of 4kg, even though his particular consignment may weigh less than this, this type or rate is called_____. (B)
A. general cargo rates 
B. minimum rates
C. contract FAK rates 
D. specific commodity rates
13. E-commerce involves exchange among ____. (ABC)
A. customers 
B. vendors 
C. business partner 
D. corporate infrastructure
14. Successful e-business are those that recognize the needs of their target audiences and match those needs with relevant____. (D)
A. background 
B. foreground 
C. content 
D. context
15. E-commerce involves exchange between_____. (BCD)
A. manufacturer and customer 
B. supplier and manufacturer
C. customers and sale representatives 
D. shipment provider and distributors