26. Room service is ___A_____ in the room.
A. to serve meals
B. to do service
C. to clean up
D. to take care of guests
27. It is necessary to greet the guest with a hearty smile ___B_____ to create a pleasant atmosphere and make the guest feel at home.
A. so that
B. in order
C. such as
D. because of
28. By the time he retires Mr. Smith ____A____ in this hotel for almost 40 years.
A. will have worked
B. will work
C. have worked
D. will has worked
29. You have ____C____ time to catch the bus.
A. a lot
B. a plenty of
C. plenty of
D. a number of
30. ____A____ his illness, he is determined to finish the work.
A. In spite of
B. In spite
C. Despite of
D. In spite that
31. You just turn the knob here in ____A____ direction you like, or you can shut it off by turning it tightly to the right.
A. whichever
B. whatever
C. however
D. whoever
32.___B___ is the place one goes to.
A. Restaurant
B. Destination
C. airport
D. trip
33.___A___ is the percentage of rooms or beds that are occupied at certain time or over a period of time.
A. Occupancy rate
B. Commision
C. Production rate
D. Rate
34.“Motel ”comes from___D___.
A. mutton and telephone
B. milk and hotel
C. meat and hotel
D. motor and hotel
35.The place where the pilot sits is ___B___.
A. cabin
B. cockpit
C. flight deck
D. hallway

Part II Match each word or phrase in the column on the left with its meaning in the column on the right. （30%）

1.to refund(答案：M) a. reserve (accommodation, a place, etc.)
2. to book(答案：A) b. not damaged or impaired in any way; complete
3.intact(答案：B) c. a person who does not eat meat, and sometimes other animal products, especially for moral, religious, or health reasons
4. ruins (答案：F) d. a rotating machine or device, in particular a conveyor system at an airport from which arriving passengers collect their luggage.
5.brewery(答案：H) e. make a passage or journey from one place to another
6.carousel(答案：D) f. the remains of a building, typically an old one, that has suffered much damage or disintegration.
7.to transit (答案：E) g. a natural desire to satisfy a bodily need, especially for food
8. turbulence(答案：I) h. a place where beer is made commercially
9.appetite(答案：G) i. violent or unsteady movement of air or water, or of some other fluid
10. souvenir(答案：L) j. a planned route or journey
11.vegetarian(答案：C) k. to rent
12.to remove(答案：O) l. something that helps to bring back memories
13.pilgrim (答案：N) m. pay back
14.itinerary(答案：J) n. a person who journeys to a sacred place for religious reasons
15. to charter(答案：K) o. take away

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