Part I Listening Comprehension ( 15 minutes)
　　Directions: This part is to test your listening ability. It consists of 3 sections.
　　Section A
　　Directions: This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A) , B) , C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
　　Example: You will hear:
　　You will read: A) New York City.
　　B) An evening party.
　　C) An air trip.
　　D) The man’s job.
　　From the dialogue we learn that the man is to take a flight to New York. Therefore, C) An air trip is the correct answer. You should mark C) on the Answer Sheet with a single line through the center.
　　[A] [B] [C] [D]
　　Now the test will begin.
　　1. A) In a restaurant.
　　B) In a hospital.
　　C) At a post once.
　　D) At a railway station.
　　2. A) He will go to the concert.
　　B) He has been to the concert.
　　C) He is not interested in the concert.
　　D) He can’t go to the concert.
　　3. A) $2.
　　B) $12.
　　C) $7.
　　D) $14.
　　4. A) He’s going to find a job.
　　B) He’s going to go abroad.
　　C) He’s going to study for a degree.
　　D) He’s going to do a part-time job.
　　5. A) Husband and wife.
　　B) Nurse and patient.
　　C) Teacher and student.
　　D) Boss and employee.
　　Section B
　　Directions: This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
　　Conversation 1
　　6. A) To be a teacher.
　　B) To take care of animals.
　　C) To work as a secretary.
　　D) To further her study.
　　7. A) To work in an office.
　　B) To be an animal doctor.
　　C) To go abroad.
　　D) To be a salesman.
　　Conversation 2
　　8. A) She lost her data.
　　B) She broke the disc.
　　C) She bought a computer of a wrong model.
　　D) She couldn’t get her computer working.
　　9. A) Buy a computer for her.
　　B) Go to the store with her.
　　C) Lend her some money.
　　D) Replace the disc for her.
　　10. A) To show the receipt.
　　B) To call the store first.
　　C) To pay some more money.
　　D) To bring the instruction manual.
　　Section C
　　Directions: This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should complete the answer to it with a word or a short phrase (in no more than 3 words). The questions and incomplete answers are printed in your test paper. You should write your answers on the Answer Sheet correspondingly. Now listen to the passage.
　　11. When was the customer survey conducted?
　　It was conducted___________________ .
　　12. How did customers feel the company?
　　The products were quite______________________.
　　13. What did customers complain in the survey?
　　It took_________________ to settle their complaints.
　　14. How did customers feel about the service staff?
　　The service staff were not always______________________.
　　15. When should the Customer Service with a plan to improve their service?
　　____________________________________.
　　答案：1-5:CDAAB     6-10: CBDBA
　　11.last month    12.were quite reliable     13.it took too long to settle their complaints.    14.were not always friendly
　　15.come up with a plan within one week.