1.From the bottom of my heart 发自内心的
　　A:Amanda,I'm so sorry about what happened. I sincerely apologize from the bottom of my heart.
　　B:That's Okay. It wasn't your fault.
　　A:阿曼达,我对发生的事情感到很抱歉,我发自内心的向你道歉。
　　B:没事,不是你的错。

　　2.I'd like to take this opportunity to 我想借这个机会
　　A: I'd like to take this opportunity to thank you for everything you did for us.
　　B: It's my pleasure. I enjoyed working with you guys.
　　A:我想借这个机会感谢你为我们所做的一切。
　　B:不用客气,我喜欢与你们共事。

　　3.I am sorry 对不起
　　A: I'm sorry to be late.
　　B: Be careful next time.
　　A:对不起我迟到了。
　　B:下次注意。

　　4.I apologize 我道歉
　　A: I apologize. This should not have to be this way.
　　B: Apology accepted. Try to do better next time..
　　A:我道歉,事情不该发展成这样。
　　B:(我)接受(你的)道歉,下次干好点。

　　5.I feel terribly sorry. 我觉得很抱歉。
　　A: I feel terribly sorry. We caused a lot of trouble for you.
　　B: I never thought your hotel is like this. We will never come back again.
　　A:我觉得很抱歉,我们给你带来很多麻烦。
　　B:真想不到你们旅馆竟然是这样子的,我们再也不会来了。