15 What do we learn about Grasmere in the first paragraph?
A It concentrates on working in a particular sector.
B It helps customers to formulate their own requirements.
C It makes a range of products for a small number of applications.
D It designs products then looks for suitable customers for them.
16 What links Grasmere now with when it was founded?
A The company has always operated in the same premises.
B Some of the original machines are still used for manufacturing.
C The present range of products includes the original lines.
D The company has always had the same attitude to quality.
17 Grasmere's workforce has fallen because
A productivity has improved.
B it is difficult to recruit skilled staff.
C new machinery has been introduced.
D some staff chose to leave the company.
18 What does Malcolm Drake say about the company's relationship with its customers?
A Grasmere works on equal terms with its customers.
B Grasmere has a better relationship with some customers than others.
C Grasmere can learn a great deal from its customers.
D Grasmere is expected by some customers to provide too much information.
19 The company's exports are rising because
A it is following a strategy of promoting its products abroad.
B there is a growing demand abroad for the types of products it makes.
C overseas sections of its client companies are buying from Grasmere.
D it is gaining access to the overseas clients of its own customers.
20 It is part of Grasmere's policy to ensure that
A every customer is allocated to a specific salesperson.
B many of its engineers deaf directly with customers.
C each activity is carried out by dedicated staff.
D it has a department which designs new products.
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