1.From the bottom of my heart 发自内心的
　　A:Amanda，I’m so sorry about what happened. Isincerely apologize from the bottom of my heart.
　　B:That’s Okay. It wasn’t your fault.
　　A：阿曼达，我对发生的事情感到很抱歉，我发自内心的向你道歉。
　　B：没事，不是你的错。
　　2.I’d like to take this opportunity to 我想借这个机会
　　A: I’d like to take this opportunity to thank you for everything you did for us.
　　B: It’s my pleasure. I enjoyed working with you guys.
　　A：我想借这个机会感谢你为我们所做的一切。
　　B：不用客气，我喜欢与你们共事。
　　3.I am sorry 对不起
　　A: I’m sorry to be late.
　　B: Be careful next time.
　　A：对不起我迟到了。
　　B：下次注意。
　　4.I apologize 我道歉
　　A: I apologize. This should not have to be this way.
　　B: Apology accepted. Try to do better next time..
　　A：我道歉，事情不该发展成这样。
　　B：(我)接受(你的)道歉，下次干好点。
　　5.I feel terribly sorry. 我觉得很抱歉。
　　A: I feel terribly sorry. We caused a lot of trouble for you.
　　B: I never thought your hotel is like this. We will never come back again.
　　A：我觉得很抱歉，我们给你带来很多麻烦。
　　B：真想不到你们旅馆竟然是这样子的，我们再也不会来了?
　　6.I present this gift as a token of our appreciation. 我用这个礼物作为我们感激的象征
　　A:John， I present this gift as a token of our appreciation for what you’ve done for us.
　　B:You shouldn’t have done this. I just did what I should have done.
　　A：约翰，我用这个礼物作为象征，对你为我们做的一切表示感激。
　　B：你不用这样，我只是做了分内该做的事情。
　　7. I regret 我很遗憾
　　A: I regret for what happened to you.
　　B: You just regret? What are you going to do?
　　A：我对你的事表示遗憾。
　　B：只是遗憾吗?你会做些什么(来弥补)吗?
　　8.I want to say a huge "Thank you!" to...我想对……说万分地感谢你。
　　A: After forty years of service， Mike is retiring from our company. I want to say a huge "Thank you!" to Mike.
　　B: Thank you so much for your appreciation.
　　A：工作了四十年后，迈克就要从我们公司退休了，我要向迈克说，万分地感谢你!
　　B：非常感谢你的赞赏。
　　9.I want you to know how much we appreciate．我想要你知道我们有多感激
　　A: I want you to know how much we appreciate your help.
　　B: It’s my pleasure.
　　A：我想要你知道我们有多感激你的帮助。
　　B：这是我的荣幸。
　　10.I was truly touched 我真的感动
　　A: I was truly touched by what I’ve seen.
　　B: What a dedicated worker he is.
　　A：我真的对我所见到的很感动。
　　B：他是一个多么有献身精神的工人啊!
　　11.Please accept my apology 请接受我的道歉
　　A:What I said was totally wrong. Please accept my apology.
　　B:I just hope it doesn’t happen again.
　　A：我说的完全错了，请接受我的道歉。
　　B：我只希望这种事情不要再发生了。
　　12. Thank you for what you did. 感谢你所做的。
　　A: Thank you for what you did. We wouldn’t be able to make it without your help.
　　B: You are very welcome.
　　A：感谢你所做的，如果没有你的帮助，我们不会成功的。
　　B：不客气。
　　13.Thanks for your... 谢谢你的……
　　A: Thanks for your support. We are confident to do well in this program.
　　B: I will be waiting for your successes!
　　A：谢谢你的支持，我们有信心做好这个项目。
　　B：我等着你们成功的好消息!
　　14. We really appreciate 我们真心感谢。
　　A: We really appreciate if you could send us the payment on time.
　　B: I will confirm with you this afternoon.
　　A：如果您能按时付款的话我们将不胜感激。
　　B：我今天下午会和你确认这件事。
　　15.We want to thank you 我们想感谢你。
　　A: We want to thank you again for the great job you did.
　　B: We strive to exceed customer’s expectations.
　　A：我们想要再次感谢你所做的出色的工作。
　　B：我们在努力超越客户的期望。

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