OPAL: Now I want you to ring Mrs Ballito and tell her that her husband has received the message.
MELITA: Right, What's her telephone number?
OPAL: How would you find the telephone number if I wasn't here?
MELITA: I'd look it up in the telephone directory.
OPAL: That would take too long. Names and numbers that we often use are in the office address book. Here it is.
MELITA: Thank you. Oh yes, it's much easier to look up numbers in the address book than in the directory. Here we are B…Ballito Dongali 75381. Right.
(SPOT: RECEIVER)
OPAL: Hey, hold on a minute Before you dial the number you should decide what you are going to say.
(SPOT: RECEIVER REPLACED)
MELITA: Yes, that's a good idea. Shall I say “Mr Ballito's got your message, Mrs Ballito?”
OPAL: Well, you could say that, but it would sound better if you . told her that we have given Mr Ballito the message, and that he will collect their daughter from school on his way home at lunch time.
MELITA: I hope I can remember all that,
OPAL: Why don' t you write it down?
MELITA: Right, I'll say, “We have given Mr Ballito your message and he will collect your daughter from school on his way home at lunch time. How about that?
OPAL: Yes, that's all right. But first of all you must say who is speaking.
MELITA: Shall I say “This is Melita”?
OPAL: No, Mrs Ballito may not know who you are. Say“This is Mr Ballito's office.”
MELITA: Right. Dongali 75381
(SPOT: RECEIVER DIALS)
MRS BALLITO: Dongali 75381
MELITA: Good morning, this is Mr Ballito's office. Who's that?
MRS BALLITO: Mrs Ballito. (SURPRISED)
MELITA: We have given Mr Ballit your message, Mrs Ballita and he will collect you daughter from school on his way home at lunch-time.
MRS BALLITO: Oh thank you for phoning me.
MELITA: Goodbye.
MRS BALLITO: Goodbye.
(SPOT: RECEIVER)
MELITA: Was that all right?
OPAL: Fine, but you must never say 'Who' s that?“ Melita. It' s much better to say something like ”Who's speaking,please? or “Would you mind telling me your name please? I or ”Is that Mrs Ballito speaking? ' Not“Who' s that?” It sound, impolite.
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