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These CSFs will need to be measured and there must be systems in place to perform that role.The existing information system of the company is based on a fairly basic accounting package.However,the CEO has been considering greater investment in these systems and making more use of the company's website in both driving forward the business'links to its audience and in collecting data on them.

The CEO is planning a report to the board of Film Productions and has asked you to help by drafting certain sections of this report.

Required:

You are required to draft the sections of the CEO's report answering the following questions:

(a)Explain the difference between the following two types of CSF:monitoring and building,using examples appropriate to FP.(4 marks)

(b)Identify information that FP could use to set its CSFs and explain how it could be used giving two examples that would be appropriate to FP.(6 marks)

(c)For each of the two critical success factors given in the question,identify two performance indicators(PIs)that could support measurement of their achievement and explain why each PI is relevant to the CSF.(10 marks)

(d)Discuss the implications of your chosen PIs for the design and use of the company's website,its management information system and its executive information system.(9 marks)

Professional marks will be awarded in Question 1 for appropriateness of style and structure of the answer.(2 marks)

(31 marks)